Privacy Policy

Privacy Commitment

At Terra Quinthold Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

                        Our Promise: We will never sell your personal information to third parties and will only use your data to enhance your experience at our rustic mountain luxury retreat.
                    

Information We Collect

Personal Information

Name, address, phone number, and email address
Credit card and billing information
Government-issued identification
Loyalty program information
Special requests and preferences

Automatic Information

IP address and browser information
Device information and operating system
Website usage patterns and preferences
Location data (with your consent)

Hotel Services Information

Room preferences and special accommodation needs
Spa and wellness service usage
Restaurant dining preferences
Conference and event participation
Ski equipment rental history

How We Use Your Information

Reservation Services

Process and confirm reservations
Manage room assignments and preferences
Handle special requests and accommodations

Payment Processing

Process payments securely
Handle billing inquiries
Manage refunds and adjustments

Communication

Send reservation confirmations
Provide important hotel updates
Respond to inquiries and requests

Service Enhancement

Personalize your stay experience
Improve our facilities and services
Develop new amenities based on preferences

Information Sharing and Disclosure

We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our hotel and providing services to you, including:

Payment processing companies
Reservation system providers
Spa and wellness service partners
Ski equipment rental partners
Cleaning and maintenance services

Legal Requirements

We may disclose your information when required by law, such as:

Compliance with legal processes
Protection of our rights and property
Guest and public safety concerns
Government regulatory requirements

Data Security Measures

Technical Safeguards

SSL encryption for all transactions
Secure payment processing systems
Regular security system updates
Access controls and authentication
Data backup and recovery systems

Administrative Safeguards

Staff privacy training programs
Limited access to personal information
Regular security audits and assessments
Incident response procedures
Third-party vendor security agreements

                        Important Note: While we implement robust security measures, no system is completely secure. We continuously work to improve our security practices to protect your information.
                    

Your Privacy Rights

As a guest and website user, you have the following rights regarding your personal information:

Access Rights

Request access to your personal data
Obtain copies of your information
Learn about how we process your data

Correction Rights

Update incorrect personal information
Complete incomplete data records
Modify your preferences and settings

Deletion Rights

Request deletion of your personal data
Cancel your accounts and profiles
Remove consent for data processing

Restriction Rights

Limit how we process your information
Opt-out of marketing communications
Restrict data sharing with partners

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience and gather information about usage patterns.

Types of Cookies We Use:

Essential Cookies

Required for basic website functionality and security

Performance Cookies

Help us understand how visitors interact with our website

Preference Cookies

Remember your settings and personalize your experience

                        Cookie Management: You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
                    

International Data Transfers

As Terra Quinthold Hotel operates in Canada and may work with international service providers, your information may be transferred to and processed in countries other than Canada. We ensure that:

All transfers comply with applicable privacy laws
Adequate protection measures are in place
Service providers maintain appropriate safeguards
Your rights are protected regardless of location

Data Retention Policy

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Reservation Information: 7 years for accounting and legal purposes
Marketing Preferences: Until you opt-out or update preferences
Website Usage Data: 2 years for analytics purposes
Loyalty Program Data: Duration of membership plus 3 years
Security Camera Footage: 30 days unless incident reported

Children's Privacy Protection

Terra Quinthold Hotel is committed to protecting children's privacy:

We do not knowingly collect personal information from children under 13
Parental consent is required for children's participation in hotel programs
Special care is taken with family reservation information
If we learn we have collected a child's information without consent, we will delete it promptly

Policy Updates and Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes:

We will post the updated policy on our website
We will notify you via email if you have an account with us
We will indicate the effective date of changes
We will obtain consent for material changes where required

                        Stay Informed: We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
                    